Refund Policy

1. Digital Product Nature

All products sold on Yi Xiang Qian Kun are digital. Upon successful payment, you receive instant access to personalized reports or subscription content. Due to the immediate access and non-returnable nature of digital content, we generally do not offer refunds for change of mind or dissatisfaction with the algorithmic results.

2. Eligibility for Refunds

You may be eligible for a refund or account credit under these specific circumstances:

• Technical Access Failure: You paid for a report but were unable to access it due to a confirmed technical error on our platform within 7 days of purchase.
• Duplicate Charge: You were erroneously charged multiple times for the same purchase.
• Unauthorized Transaction: You believe a purchase was made fraudulently without your authorization.

3. Non-Refundable Circumstances

The following situations are not eligible for a refund:

• Dissatisfaction with the content or interpretation of the algorithmically generated report.
• Failure to read the product description before purchasing.
• Requesting a refund after the report has been fully accessed or generated.
• Partial months of an active subscription.
• Inability to use the service due to incorrect birth data input by the user.

4. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard or by contacting support. Upon cancellation, you will continue to have access until the end of your current billing period. Canceling a subscription does not retroactively refund payments already made.

5. How to Request a Refund

To request a refund for a technical issue or duplicate charge, please contact our support team with the following information:

1. Email address used for the purchase.
2. Approximate date and amount of the transaction.
3. A brief description of the technical issue encountered.

Contact Email: yixiangqiankun@outlook.com

We aim to respond to all refund inquiries within 2-3 business days.

6. Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank. Chargebacks can significantly delay resolution. We reserve the right to suspend accounts that file fraudulent chargebacks.

7. Policy Updates

We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the new terms.

8. Contact Us

If you have any questions about this Refund Policy, please reach out to us at:
📧 Email: yixiangqiankun@outlook.com